FAQs

We offer prescheduled recurring cleaning weekly, bi-weekly or monthly. Your day and time is reserved just for your home, so you enjoy convenience and peace of mind. Additionally, we offer Top to Bottom Deluxe cleans and move in/out cleaning.

• Our services don’t include washing dishes or handling laundry.
• We do not clean mini blinds due to their fragile nature and metal edges.
• We do not handle biohazards, pet accidents or human/pet fecal matter.
• We do not clean electronics, including TVs, keyboards or smart devices
• We do not provide cleaning for hoarding situations.
• We do not wash walls as part of our standard cleaning.
• We do not clean garages, attics or significant mold buildup.
• Our commercial liability policy covers us for a two-step footstool only. We may not be able to reach extra high light fixtures/fans.
• We do not remove, roll up or clean under area rugs or runners.
• We do not move furniture.

All services require full payment for the first visit in order to secure a spot on our schedule and start the cleaning process.

For recurring appointments, we keep a card on file and charge after each cleaning is completed. You will receive both an email and text reminder 3 days and 1 day before your scheduled visit.

Please review our Cancellation Policy for information on cancelling and rescheduling appointments.

For our first home, we offer a 1-hour arrival window starting at 9am. For afternoon appointments, we offer a 2-hour arrival window to account for traffic, lunch breaks, etc. To respect the personal time of our employees, we do not schedule services that extend past 5pm.

If you need a specific time or arrival window, please contact our office and we’ll do our best to accommodate your request.

We have a 24 hour resolution policy, so if any areas are missed or not cleaned to your satisfaction, please contact our office within 24 hours of your cleaning appointment. We will return within the following 24 hours to address the issue at no additional cost.

We are always striving to improve; your prompt and honest feedback is essential and welcomed!

No, you don’t need to be home during your cleaning. All of our technicians undergo thorough background checks and vetting, so you can feel confident allowing us into your home. We understand that many clients work from home, and we’re happy to accommodate your schedule. Our technicians will communicate with you about their workflow on arrival if necessary.

To make the most of your scheduled cleaning time, we ask that you tidy up any personal items such as dishes, toys, clothes, or other belongings before we arrive. This allows us to focus on the cleaning instead of picking up beforehand.

Please note that we will not move heavy clutter, “well-loved” play areas, or piles of laundry; we will work around these items.

Cleaning with Care NW will supply all the necessary eco-friendly cleaning products. Our staff are trained to use our products and we will not use any other products, for the safety of our technicians and your home. If you have a special request about a product, please contact the office and we’ll do our best to accommodate. We require all bathrooms to have a toilet brush for sanitary purposes. We also recommend that small trash can bags be provided if you would like them re-lined.

We do require that you provide an upright, corded vacuum. We want to protect your health and not cross-contaminate germs, allergies or odors from one home to the next. Rest assured we will be emptying and keeping your vacuum at peak performance. All we ask is that you provide the necessary tune-ups, and belts/bags when needed.

We offer flat-rate pricing for all services, ensuring that your cost remains predictable and consistent. Our pricing is not based on the time spent on a job. Unlike other services, we don’t limit our work based on time; we’re focused on completing the tasks agreed to in our estimate.

If you need any extra services outside your regular cleaning schedule, please contact the office. We’ll adjust the schedule, job details and final invoice as needed to accommodate your request.

We use a solo cleaning model, so for homes under 3,500 square feet we will send a single technician. For recurring cleanings in homes larger than 3,500 square feet we will send two technicians.

Please note that for all first-time or deep cleanings, we may assign two or more technicians depending on our scheduling needs. We do our best to send the same technician to your home every time. Occasionally, we may assign a different technician due to scheduling conflicts, illness or other reasons.

We reserve the right to make last-minute changes to your technician if necessary, ensuring that your cleaning service is not skipped or rescheduled due to illness or staffing changes. You can trust that all technicians are trained the same way to provide consistent, quality service, no matter who is assigned to your home.

We love pets, so feel free to leave your furry friends at home! However, if you know your pet may become anxious during the cleaning due to loud noises, new people or other reasons, we kindly ask that you make arrangements to ensure their comfort. We will not pet details in our work order, including their locations (e.g., dog kenneled in the master bedroom).

For the safety of everyone, aggressive animals must be secured in a separate room (which will not be cleaned) or kept outside during the cleaning. If we encounter an aggressive animal on arrival, we reserve the right to postpone the cleaning until appropriate arrangements are made. The safety of our cleaning technicians is our top priority

We ask that our clients keep their homes free of pests and monitor for any infestations. If we arrive and find visible pest issues, we may need to decline service and recommend professional pest control. In this case, Cleaning with Care NW will treat the situation as a cancellation and apply our standard cancellation policy, charging 50% of the service cost. This fee helps cover the time and work lost for our technicians.

For all Make Ready and vacant property cleanings, all utilities must be turned on to ensure a thorough and safe cleaning process. The property must be entirely vacant and free of any trash, construction debris or leftover materials. We do not remove post-construction, renovation, or moving debris.

Details regarding property access must be confirmed before the scheduled cleaning date. Cleaning with Care NW will only communicate directly with the client responsible for payment. We will not clean a property if it is listed under a different name than that of the paying client.

We are closed for all major holidays including 4th of July, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day. Regular cleanings that fall on holidays will be rescheduled at your convenience.

While accidents are rare, they can occur. We are fully insured, but each incident is unique and will be thoroughly reviewed at the time it happens. If there are delicate or sentimental items in the home, we will ensure they are handled with care. These items will be discussed during your consultation, and notes will be added to the work order to ensure they are not cleaned or moved.

It is likely that a professional company will charge more than an individual. However, these costs are for your protection and convenience. Along with scheduling software, uniforms, professional nontoxic supplies, customer service staff, employee benefits and the best training, it also covers insurance, workman’s comp, and bonding. At Cleaning with Care NW, we value our employees and have committed to providing a living wage and compensating our staff far above the industry norm. This in turn leads to lower turnover and culture we can be proud of!

Individual cleaners can charge less than a professional company, but with that can also come the risks of injury, theft, damaged surfaces, subpar cleaning or inconvenient scheduling.